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Shipping Policy
We ship from Sudbury MA USA. We use UPS ground, UPS Air and USPS Priority mail. UPS ground service is 1 -5 days depending on your location. USPS Priority mail offers 2-3 day transit time to anywhere in the continental US and Saturday delivery but it is not a guaranteed service. The minimum ground charge for UPS is about $6.50 for the first pound for residential service. Each additional pound is about 50¢. Orders over 3 cubic feet are calculated by volume rather than weight. This is called dimensional weight and uses an industry standard formula of (length X width X height) / 194). The resulting number is the "weight".
Cost varies between zip codes. The minimum USPS charge is about $5.00. When your order is accepted by our system, we email you back an order confirmation to the billing address email only, this is an automated process. When an order ships, we email a tracking number to the billing address only so that you can track the progress of your shipment. Aggressive spam blocking may prevent you from receiving information from us. We do not charge your credit card until your order ships. Shipping charges are not refundable if you refuse a shipment in transit or if an item is returned for refund. If the shipping address provided is incorrect a $10.00 correction fee will apply once the order is picked up by our delivery service. This charge is imposed by the courier service and includes address, city, state, and zip code. Additionally, UPS will return your carton(s) to us after 3 delivery attempts have been made. If you are not able to accept the carton(s) then you are responsible for the return shipping cost.
We use United States Postal Service (USPS) for all international shipments. You can choose between Priority or Express mail service. Priority is typically 6-10 days transit time. Express is 2-4 days to your port of entry. USPS does guarantee transit time for these two shipping methods. Once your international order is received. we will request the 3 digit credit code from the back of your card. This is required in order to reduce credit card fraud and to verify that you have the credit card in your possession. International packages are only insured to the point of entry of your destination country. Once a package has been delivered to the destination country (as determined by the USPS tracking code), all lost or damaged claims must be resolved through your local postal agency.
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